Dear :

We would like to inform you that a fire on the ship which took place on [date] badly damaged % of our shipment to [customer]. The consignment consisted of the following items:

[item and quantity]

[item and quantity]

[item and quantity]

Please refer to our declaration form No. .

Would you please send us the necessary claims forms? Our policy number: . Thank you for a prompt reply.

Yours sincerely,

[name]

[title]

Att.