Dear :
We are sorry to hear about your financial problems which, we understand, have prevented you from paying your bills promptly. Although we generally don't allow partial payment, we are willing to extend your payment if you promise to pay $ before the end of each of the next months.
Please let us hear from you immediately. We are looking forward to your partial payment of $ by the end of this month.
Best regards,
[name]
[title]
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