Dear :
Thank you for your letter of [date]. Your suggestion that we start a consulting service for the users of our new system is most welcome, and we are going to investigate the feasibility of offering such a service in the area.
We at [company] are always seeking new ways to improve our products and services. Please feel free to write to us at any time.
Thanks again for your suggestion.
Best regards,
[name]
[title]
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