Dear :

Thank you for your letter of [date] concerning the goods you ordered weeks ago.

Unlike domestic orders for which we guarantee overnight delivery, international orders take at least weeks for delivery. We have made this clear in the order instruction of our catalog (p. ). As you will see, shipments for [country/area] usually take weeks.

If you desire faster delivery for your next order, we can send the goods by express delivery. The rate, however, will be considerably higher.

Sincerely yours,

[name]

[title]