Dear :

Thank you for writing to check on the status of the [product] you ordered from us on [date].

According to our record, your order was shipped on [date] and should arrive at [destination] on [date]. Perhaps our sales representative did not make it clear to you that international orders require a delivery time of to weeks instead of the usual weeks for our domestic orders.

I hope this won't cause you too much inconvenience.

Sincerely yours,

[name]

[title]