Dear :

I am sorry to learn about the damage to the [product] you purchased from us.

Unfortunately, we cannot be held responsible for this damage. We have clearly specified in the User's Guide that this device is designed to be used only on volts, hertz electrical current. The same warning can also be seen at the back of the machine and on the box that contains it. If you had kept this instruction in mind, you wouldn't have used the device on volts current. I regret that we cannot accept your return.

If you have any other questions, please call me at [phone number].

Sincerely yours,

[name]

[title]