Dear :

We have received your letter of [date] in which you indicated your request to return the [products] you ordered from us months ago.

As I understand the situation, you wish to return the [products] because of slow sales. However, according to the terms we have agreed upon, we will accept returns of our products only when quality problems have been discovered. Since this is not the case with your purchase, I'm afraid we cannot accept your request for returning the goods for credit.

I suggest that we approach the matter in a more possitive manner. We are asking our sales representative [name], who is experienced in marketing [products], to call you in a couple of days. He will offer you some ideas that have proved successful with other dealers.

Hope to hear from you.

Sincerely yours,

[name]

[title]