Dear :

I am writing to you to complain about the shipment of [goods] (Order No. ) we received this morning.

[number] boxes were damaged and [amount] of [goods] inside were broken. We estimate the loss amounts to approximately $. Attached is a list of the damaged articles.

As the sale was on a c.i.f. basis and the forwarding company your agents, we think you should contact them immediately with regard to compensation.

We look forward to hearing from you as soon as possible.

Sincerely yours,

[name]

[title]

Att.