Dear :

Thank you for your letter of [date] concerning a consignment of [goods]. I am pleased to inform you that we have arranged for the consignment to be sent to [port] for loading on to the [ship] which sails for [destination] on [date].

Enclosed are copies of the completed shipping form and bill of lading, copies of which should be signed and returned to us.

Hope to hear from you soon.

[name]

[title]