LESSON NINE: HOW TO ACKNOWLEDGE AN ORDER?--怎样确认订单？

CONTENTS

I. USEFUL EXPRESSIONS 常用语

II. SAMPLE 范文

III. TIPS 掌握写作要领

IV. EXERCISE: WORDS, PHRASES AND SENTENCE PATTERNS 精通常用词组和句型

V. WRITING CLINIC 写作诊所

VI. GOODIES & GIFTS 实用小礼物

I. USEFUL EXPRESSIONS
常用语

1. How to thank the customer for ordering from your company?

Thank you for ordering from PC Mall!

Thank you for your order of April 20.

We are pleased to receive your order of April 20.

We appreciate your purchase of our new TX101 fax machine.

2. How to tell the customer that the order will be processed?

I am happy to inform you that we can supply every item you require.

We can assure you that your order will be dealt with promptly.

We can supply from stock all the items you ordered and are arranging to send them by UPS.

We can supply from stock and will have no trouble in meeting your delivery date.

3. How to offer information about delivery?

Delivery would be two weeks from receipt of order.

All merchandise you order will be shipped within 7 days.

We will ship your order immediately upon receipt of your L/C.

We will notify you when the order is ready for pick-up.

4. How to encourage more business?

I am enclosing our latest company brochure, which provides information about new products and promotions.

I think you will find the section on new CD titles particularly interesting.

We hope that your present order will be the first of many.

5. How to end your letter?

Once again, we appreciate your confidence in our products.

Again, thank you for ordering from PC Mall.

Please feel free to call me if you have any further questions.

If there is anything we can do to further our relationship, please let us know.

We look forward to hearing from you again soon.



II. SAMPLE
范文


Dear _________:

Thank you for ordering from PhotoCom!

Your order information appears below:


Your order #0000-000000 (received May 24 1998)
Ordered Item Price Shipped Subtotal
1 AF70-210 zoom 454.95 1 454.95
1 AF35-70 zoom 248.95 1 248.95
Subtotal: 703.90
Shipping& Handling: 30.00
Total: 733.90
Ship via: _________________________[delivery service]
Ship to: _________________________[name]
_________________________[address]
_________________________


If you need to get in touch with us about your order, please call me at (000) 000-0000 or send an e-mail message to xxxx@xxxxxx.xxx.

Thank you for shopping at PhotoCom. We look forward to further business with you.

Sincerely,



__________



III. TIPS
掌握写作要领

1. An order acknowledtement should contain specific information about:

  • Order date
  • Invoice number
  • Date on which the order will be shipped
  • Method of shipment
  • Message thanking the customer for the order
  • Message offering help and contact information


IV. EXERCISE: WORDS, PHRASES AND SENTENCE PATTERNS
精通常用词组和句型

1. Click on the word or phrase that fits the sentence:

  1. I would like to be ____ further service to you.
    (A) with
    (B) in
    (C) of
    (D) on

  2. The samples you asked for will follow ____ separate post.
    (A) by
    (B) in
    (C) with
    (D) at

  3. All our merchandise carries a 3-year guarantee ____ defects in design and manufacture.
    (A) for
    (B) against
    (C) on
    (D) of

  4. Our Customer Service department is ____ your service to answer questions regarding the installation and maintenance of this system.
    (A) in
    (B) for
    (C) at
    (D) with



2. Fill in the blanks with words or phrases from the list below:

meet, set up, contact, appreciate, expanded, processed

1) Our sales representative, Jerry Wood, will (1) you to (2) an appointment.

2) Any orders you place with us will be (3) promptly.

3) We (4) your business and will do our best to (5) your needs.

4) We have (6) into mobile computing in addition to our traditional line of desktop publishing products.


3. In each of the following cases arrange the groups of words so that they form a sentence. Add capitalization and punctuation if necessary.

  1. "by UPS", "the twenty books you requested", "by May 15", "we have shipped", "to arrive at St. Francis School"

  2. "we packed the goods carefully", "while they were unloaded from the truck", "although", "some of them were broken", "to avoid damage"


V. WRITING CLINIC
写作诊所


1. Use simple words to replace the underlined wordy expressions:


(1) These letters must have arrived subsequent to our meeting, because nobody mentioned anything about them at the meeting.

(2) We are preparing a new catalog with a view to offer more detailed information about our products

(3) I haven't received your report. It is probable that it has been sent to my office in Chicago.

(4) We have decided to adopt the new quality-control procedure, notwithstanding the fact that some people have expressed reservations about it.

(5) I'm afraid we don't have an adequate number of seats in the conference room for so many people.

(6) George is suffering from overwork. I think he has an excessive number of responsibilities.


2. Nouns derived from verbs sometimes make your writing more difficult to read. Try to make the sentences below more readable by turning the underlined nouns back into verbs:


(1) The requirement of the company is that employees work eight hours a day.
The company requires

(2) The Sales Manager gave encouragement to the sales representatives for trying new personal selling techniques.
The Sales Manager encouraged

(3) The installation of Microsoft Exchange will enable office workers in your company to share documents and information.
If you install


VI. SOMETHING FOR NOTHING
GOODIES & GIFTS （实惠小礼物）

1. New Words, New Meanings

Benchmark:
1) n. data or standard used as a basis against which other things can be measured and compared.
名词：基准 (数据)
2) v. compare a company's products and processes to those of other companies to find way to improve quality and performance.
Example:
You need to benchmark vital statistics about your company and products before you begin any new marketing campaign.