LESSON TEN:HOW TO INFORM A CUSTOMER ABOUT THE SHIPMENT OF GOODS?
--怎样通知客户有关货物装运的情况？


CONTENTS

I. USEFUL EXPRESSIONS 常用语

II. SAMPLE 范文

III. TIPS 掌握写作要领

IV. EXERCISE: WORDS, PHRASES AND SENTENCE PATTERNS 精通常用词组和句型

V. BOOK REVIEW 好书共享

VI. GOODIES & GIFTS 实用小礼物

I. USEFUL EXPRESSIONS
常用语

1. How to inform the customer that goods are (or will be) shipped?

We are pleased to inform you that arrangements have now been made to ship the goods you ordered on June 15.

Your order is being shipped via Federal Express and should arrive in 3 days.

Your order #633-3756 is now being processed and will be ready for delivery by June 15.

Delivery is scheduled by ________[shipping service] for October 25.

We have shipped the disks you requested by UPS to arrive at your address by October 15.

2. How to express good will?

We feel sure that you will be well satisfied with the goods; at their prices they represent exceptional value.

We hope our product will give your company many years of dependable use.

Thank you for your order. We are sure you will be pleased with the computer when you receive them.

We hope you will find the goods entirely satisfactory.

3. How to encourage further business?

We look forward to serving you again.

I hope we can be of further service to you.

We appreciate your business and look forward to serving you in the future.

We hope our handling of your first order with us will lead to further business between us.

We hope this will mark the beginning of a mutually satisfactory business relationship.

4. How to offer help and contact information?

Please inspect all merchandise upon delivery.

If you discover damage, please notify us immediately.

If your order has not arrived by October 31, please telephone me at (000) 000-0000.

If you have questions, please call me directly at (000) 000-0000.

Feel free to call me if I can be helpful in any way.



II. SAMPLE
范文


Dear _________:

We are pleased to inform you that the following items have been shipped to:

Stephen Ray
Norton Consulting
XXXXXXX Street
Hong Kong
using WorldMail Shipment.

Your order #0000-000000 (received May 24 1998)
Ordered Title Price Shipped Subtital
10 Information Management 54.95 10 549.50
10 Marketing Analysis 48.95 10 489.50
Subtotal: 1039.00
Shipping & Handling: 60.00
Total: 1099.00

If you have any questions, please contact us via e-mail (xxxx@xxxx.com), FAX (1-000-000-0000) or telephone (1-000-000-0000).

Thank you for shopping at Commercial Books. We look forward to serving you again.

Sincerely yours,



__________



III. TIPS
掌握写作要领

1. Include in your letter all the necessary details about the shipment:
  • Order number, date, description of goods, quantity, price, etc.
  • Method of shipping
  • Dates of delivery (and arrival)
  • Information for further contact
2. Express thanks and good will
3. Encourage further business


IV. EXERCISE: WORDS, PHRASES AND SENTENCE PATTERNS
精通常用词组和句型

1. Click on the word or phrase that fits the sentence:

  1. (1) The goods will be shipped UPS to arrive at Boston no later ____ October 15.
    (A) on
    (B) as
    (C) like
    (D) than

  2. (2) ____ running shoes, we also supply a wide range of bathing suits.
    (A) Despite
    (B) Besides
    (C) More than
    (D) Instead of

  3. (3) Special care has been taken to select items suited ____ your local conditions.
    (A) with
    (B) in
    (C) to
    (D) at

  4. (4) Your order will be shipped to arrive on October 15 ____ you requested.
    (A) like
    (B) since
    (C) as
    (D) when



2. Fill in the blanks with words or phrases from the list below:

making, provide, dispatched, doing, processing, preparing, expect

(1) We are currently your order for 150 Pocket English-Chinese Dictionaries.

(2) We are pleased to tell you that we have made up your order and are arrangements for shipment.

(3) Your order is now being processed and you may delivery within the next two weeks.

(4) A parcel has been to you via UPS, and will reach you within 2 days.

(5) Our customer information services can instantly customers with tracking information for all bar-coded air and ground packages.

(6) As requested, we are to make shipment by the end of October.

(7) We are pleased to have this opportunity of business with you, and we hope that there will be many more.


3. In each of the following cases arrange the groups of words so that they form a sentence. Add capitalization and punctuation if necessary.

  1. "California red wine", "another shipment", "in four weeks", "of", "we are sending"

  2. "efficiency", "both", "are aimed at", "these technology improvements", "and expanded customer service"

  3. "between", "to a long and mutually satisfying relationship", "ABC Business Consulting", "We look forward" "your company and"

  4. "gives you the convience", "at your home or office", "UPS On Call Pickup service", "Monday through Saturday" "of having your shipment picked up" "in major metropolitan areas"

V. BOOK REVIEW
好书共享


ABC Chinese-English Dictionary
[Review written by Linda Lin]

说到《汉英辞典》想必大家见得多了，但是您见过一本由外国人编的《汉英辞典》吗？ 反正我是第一次看到，在外文书店"研究"了老半天。首先吸引我的是它的出版社： 汉语大辞典出版社 又是一本中国学者编的汉英辞典？！然而再一看它的主编： 【美】德范克 (John DeFrancis），是个美国人！德范克先生是着名汉语专家， 1966--1976年任夏威夷大学中文教授，现为该校荣誉中文教授。

翻看内容又觉得好新奇，所有词条均以汉语拼音开头，且采用"单一字母序列法"排序， 即完全按照 26 个英文字母的顺序排列，不采用先排音节、後排汉字的"音节汉字双层 序列法"。这种排列法检索方便，为国内外首创，我觉得比较符合外国人的语言习惯， 另外也弭补了过去的汉英辞典找不到同音词资料的缺点。至於其他特色，还是引用书後 的简介来为您做个概括吧：

  1. 收列词目 71,300 条，特别注意选收新词新义和反映中国文化的词语
  2. 所有条目和例证均经中外汉语和语言学专家精心审定，保证英语释文正确可靠
  3. 每个条目均标注词性和用法，分词连写，是实行汉语拼音正词法的第一本汉英词典
  4. 用电脑辅助编撰，版式设计别具匠心，篇幅适宜

这本辞典标志着《汉英辞典》编撰的第四个里程碑（前三个里程碑分别是：马修斯 (R.H.Mathews) 的《汉英辞典》(1931)、林语堂的《当代汉英辞典》(1972)、 北京外国语大学的《汉英辞典》(1978)）。

相信在 Internet 日益发达的今天，这本辞典的这些创新将促进中国语文向信息化时代 快步前进！

VI. SOMETHING FOR NOTHING
GOODIES & GIFTS （实用小礼物）

Free Gift: a ready-made letter for you to notify your customer that the goods have been shipped

Dear _________:

Your order no. _______, dated _________, for _____________________, was received on __________.

All items were shipped on ___________ via ____________.

Thank you for shopping at ____________!

Sincerely,



____________
____________