Dear :
We have received your letter of [date] in which you complained about the delayed delivery of your order.
I'm sorry that we have not been able to deliver your shipment as scheduled. The delay was caused by . I expect that the problem will soon be resolved and that we will be able to deliver your shipment within the next days.
I will notify you as soon as the shipment is ready for delivery.
Sincerely yours,
[name]
[title]
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